Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How long will it take for my order to arrive?
Standard shipping within the USA typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. For hygiene reasons, certain items like adhesive bras or opened hosiery cannot be returned.
How do I find the right size?
We provide a comprehensive size guide on every product page. If you are between sizes or need specific fit advice for our lingerie and swimwear, our customer care team is happy to help.
Do you offer international shipping?
While this store serves our USA customers, we have dedicated sites for the UK and Australia to ensure the fastest delivery and local currency options for international shoppers.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Please contact us within 1 hour of placement if you need to make changes, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna to make your shopping experience seamless.